Date: Dec 7, 2023 1:00 EDT (10:00PDT)
Audio system:
Paul Do Forno,
Managing Director, Commerce Apply, Deloitte DigitalTracy Crevinston,
Govt Director of International Commerce, Cummins
Extra incessantly than not, B2B consumers are vetting sellers based mostly not solely on product specs, pricing, and different conventional elements, however on the digital experiences they ship. Failing to adapt to those rising buyer expectations could be expensive. B2B prospects are much less inclined to spend firm {dollars} in the event that they must navigate convoluted handbook processes, endure extended wait occasions or wrestle with outdated techniques. 13 % of complete B2B gross sales are misplaced, on common, due to detrimental buyer experiences with the gross sales course of.
To win within the new B2B setting, corporations have to anticipate what their prospects want—after which ship it forward of rivals. Deloitte Digital carried out a examine of greater than 500 B2B executives at U.S. corporations and found that 77% of B2B executives agree that digital transformation is crucial to their firm’s success.
Be a part of specialists from Deloitte Digital, who unveil the analysis findings and spotlight the 4 traits that exhibit why B2B results in stronger buyer relationships throughout: increased satisfaction, stronger spending, higher retention, and deeper belief.
On this webinar, we’ll cowl:
- How worth generated from including front-office enhancements can drive an total stronger enterprise case for digital transformation
- The advantages of lowering gross sales friction as a way to create new development
- Methods to carve out a bonus by retaining tempo with buyer expectations
- The significance of optimally serving your buyer segments by leveraging most popular commerce channels
Register now
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